tkok believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial pressure, or personal harm. This page outlines the tools, policies, and support resources available to every player in Bangladesh who uses the tkok Platform.
Six pillars that underpin tkok's responsible gaming programme for Bangladesh players.
tkok enforces a minimum age of 18 for all registered users. Age is verified at registration and again during KYC document review. Accounts confirmed to belong to under-18 users are closed immediately.
Set daily, weekly, or monthly deposit caps directly from your Account dashboard — no need to contact support. Limit reductions take effect immediately. Limit increases are subject to a mandatory 72-hour cooling-off period.
Enable session-time alerts to receive an on-screen notification after a set period of play. These reminders help you stay aware of how long you have been gambling and encourage regular breaks.
Take a short break from gambling with a time-out period of 24 hours, 48 hours, or up to 7 days. During a time- out period, your Account remains open but all betting and deposit functionality is disabled. Your account balance is preserved and withdrawals remain available.
If you feel gambling is becoming a problem, you can apply for self-exclusion for a minimum period of 6 months, up to a permanent ban. During self-exclusion, your Account is fully suspended and you will not receive any marketing communications from tkok.
tkok's customer support team is available 24 hours a day, 7 days a week, via live chat on the Platform or by email at [email protected]. Any player who feels gambling may be causing harm is encouraged to reach out at any time — all conversations are handled in strict confidence.
Practical controls you can apply to your tkok Account right now — all free of charge.
Cap how much you can deposit into your tkok Account over a 24-hour, 7-day, or 30-day rolling window. Applies across all payment methods including bKash, Nagad, and Rocket.
Takes Effect InstantlySet a maximum amount you are willing to lose within a defined time period. Once your loss limit is reached, further wagering is paused until the period resets or you adjust the limit (increase requests subject to 72-hour delay).
72-hr Delay on IncreasesDefine the maximum length of a single gaming session. When the limit is reached, you will receive an on-screen alert and the option to end your session. You can set this limit from 30 minutes up to 8 hours per session.
On-Screen AlertEnable recurring pop-up reminders at intervals you choose (every 30, 60, or 90 minutes) that show you how long you have been playing and your net session win/loss figure, helping you make informed decisions about whether to continue.
Customisable IntervalsA time-out gives you a short, enforced break from gambling. You can select a period of 24 hours, 48 hours, 72 hours, or 7 days. During this period, you cannot place bets or make deposits. Your account balance and any pending withdrawals are not affected. At the end of the time-out period, your account automatically reactivates.
To activate a time-out, log in to your tkok Account, navigate to the Responsible Gaming section of your Account Settings, and select the desired period. Alternatively, contact the support team via live chat.
Available 24/7Self-exclusion is intended for players who feel they have lost control of their gambling behaviour and need a longer period away from the Platform. It is available for 6 months, 1 year, 2 years, 5 years, or permanently. During any self-exclusion period, your tkok Account is fully suspended: you cannot log in, deposit, place bets, or receive promotional communications.
Self-exclusion requests are processed within 24 hours. Any pending withdrawals at the time of self-exclusion will still be paid out. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" or use the live chat facility.
Min. 6 MonthsApplying a responsible gaming tool to your tkok Account takes less than two minutes. Follow these steps to set your preferred limits or request exclusion.
Visit the tkok Platform and sign in using your registered username and password. Make sure you are accessing the genuine tkok Platform at tkok.today.
Click on your account icon in the top-right corner and select "Account Settings" from the drop-down menu to access your personal Account dashboard.
Within Account Settings, locate the "Responsible Gaming" tab. This section lists all available tools including deposit limits, loss limits, session-time limits, reality check, time-out, and self-exclusion.
Choose the tool you wish to activate and enter your preferred value or time period. Read the confirmation text carefully before submitting, as some controls (particularly limit reductions and self-exclusion) take effect immediately and cannot be reversed quickly.
Click "Confirm" to apply the control. You will receive an email confirmation at the address registered to your tkok Account. If you do not receive a confirmation, contact [email protected] immediately to verify the change was applied.
If you are unable to locate the Responsible Gaming settings or prefer to speak with a team member, tkok's 24/7 live chat support team can apply any responsible gaming control on your behalf during the conversation — all requests are actioned the same day.
Gambling becomes a problem when it stops being fun and starts interfering with other parts of your life. The following warning signs may indicate that gambling is becoming harmful.
If you recognise any of these signs in yourself or someone you know, please contact tkok support via live chat or email [email protected] (plain text — not a clickable link) immediately. Our team is trained to handle these conversations with empathy and confidentiality.
Honest answers to these questions can help you reflect on whether your gambling habits are healthy. There is no scoring system — this is a personal reflection tool only.
If you answered "yes" to one or more of these questions, we encourage you to use one of the tkok responsible gaming tools described on this page, or to reach out to our support team. There is no shame in seeking help — early action makes a significant difference. You can also explore our FAQ for more information about account controls.
tkok is committed to providing a safe, fair, and entertaining gaming environment for all players in Bangladesh. Responsible gaming is not an afterthought at tkok — it is a foundational element of how we build and operate the Platform. We believe that the overwhelming majority of players who use tkok do so for fun, and we want to keep it that way. For those who may be struggling, we are committed to providing meaningful tools and support rather than simply pointing to a policy document.
tkok strictly enforces a minimum age of 18 years for all users. This is a hard requirement with no exceptions. At the point of registration, all users are required to declare that they are 18 years of age or older. As part of the standard Know Your Customer (KYC) verification process, tkok verifies the age of every user by reviewing government-issued identity documents such as a Bangladesh National Identity Card (NID), passport, or other approved identification. Any account found to belong to a person under the age of 18 will be closed immediately, all winnings will be voided, and all deposited funds will be returned to the payment source. If you are aware of a minor using the tkok Platform, please report this immediately to [email protected].
tkok does not target promotional communications at individuals who have applied for self-exclusion, are in a time-out period, or who have previously indicated that they are experiencing gambling-related difficulties. All tkok marketing materials clearly communicate the 18+ age restriction and include a responsible gaming reminder. tkok does not make misleading claims about the likelihood of winning or the potential for gambling to be used as a source of income.
We strongly encourage parents and guardians in Bangladeshi households to use parental control software to prevent minors from accessing online gambling platforms. If you share a device with younger family members, make sure to log out of your tkok Account after each session and never share your login credentials with anyone. tkok will never knowingly allow access to the Platform for anyone below the legal gambling age.
tkok actively monitors player account activity for behavioural patterns that may indicate problem gambling — such as unusually rapid increases in deposit frequency, attempts to circumvent loss limits, or extended unbroken gaming sessions. Where such patterns are detected, tkok may proactively contact the player to check in, remind them of the responsible gaming tools available, and in some circumstances may apply temporary protective restrictions to the account pending a review. These actions are taken in the interest of player welfare and are not punitive.
All responsible gaming records — including self-exclusion applications, deposit limit settings, time-out history, and any support conversations related to problem gambling — are treated with the highest level of confidentiality within the tkok platform. These records are never used for marketing segmentation, shared with third-party advertisers, or disclosed to any party outside the tkok responsible gaming and compliance functions. See the tkok Privacy Policy for full details.
You are not alone. tkok's support team and dedicated responsible gaming channels are available at any time.
Open the live chat widget on the tkok Platform at any time. Our support agents are trained in responsible gaming and will handle your conversation in complete confidence. Live chat is the fastest way to apply any account control immediately.
Send an email to [email protected] (plain text — not a clickable link) with the subject line "Responsible Gaming Request". Include your registered email address and the control you wish to activate. All emails are responded to within 24 hours, and most responsible gaming requests are actioned within the same day.
Contact the tkok support team via WhatsApp on +880 1700 000000 (plain text — not a clickable link). Our WhatsApp agents are available during extended hours and can assist with responsible gaming enquiries, account controls, and general support. All messages are handled confidentially.
Important Notice: tkok responsible gaming tools are designed to complement, not replace, professional support. If you or someone close to you is experiencing serious harm from gambling, we encourage you to seek professional counselling or speak with a trusted medical professional in addition to using the controls available on the tkok Platform. Taking action early — before a problem becomes severe — leads to significantly better outcomes.
Account Closure: If you wish to permanently close your tkok Account for responsible gaming reasons, contact [email protected] with the subject line "Permanent Account Closure – Responsible Gaming". Your balance will be returned to your registered payment method. Closure for responsible gaming reasons does not affect your right to receive funds already in your account.
Gambling is entertainment. Set your limits, play within your budget, and enjoy the tkok game library responsibly. Explore our FAQ for more answers, or log in to your Account to manage your responsible gaming settings right now. 18+ only.