Your privacy matters at tkok. This document explains exactly what personal data we collect when you use the tkok Platform, why we collect it, how we store and protect it, who we share it with, and what rights you have over your own information.
Six foundational privacy commitments every tkok user can rely on.
Every connection between your device and tkok servers is protected using industry-standard 256-bit SSL/TLS encryption. Your personal data, payment details, and login credentials are never transmitted in plain text.
tkok does not sell, rent, or trade your personal information to any third-party advertiser, data broker, or marketing platform — ever. Your data is used solely to deliver and improve the tkok service.
tkok collects only the personal data that is strictly necessary to operate the Platform, verify your identity, process transactions, and meet legal obligations. We do not collect data speculatively or for profiling purposes.
You have the right to request a copy of all personal data tkok holds about you, to correct inaccurate data, and to request deletion of your data subject to legal retention obligations. Contact [email protected] to exercise these rights.
Access to personal data within tkok is limited strictly to personnel who require it to perform their job functions. All staff with data access are subject to confidentiality obligations and regular privacy training.
tkok retains personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised.
Summary: tkok collects personal data only to deliver its gaming and betting services safely and fairly. We never sell your data. We protect it with 256-bit SSL encryption. You have rights to access, correct, and delete your data at any time. By using the tkok Platform, you agree to the practices described in this Privacy Policy.
tkok ("we", "us", "our") operates the online gaming and sports betting platform accessible at tkok.today. We are committed to protecting the personal data of all individuals who visit, register on, or otherwise interact with the tkok Platform. This Privacy Policy explains, in clear and formal terms, what personal information we collect from users across Bangladesh, how we use that information, and what controls you have over it.
This Privacy Policy applies to all services offered through the tkok Platform, including the casino game library, live dealer tables, crash games, sports betting markets, customer support communications, and promotional campaigns. It applies whether you access tkok via a desktop browser, mobile browser, or any other compatible interface.
This Privacy Policy should be read alongside the tkok Terms & Conditions and the Responsible Gaming guidelines. By creating a tkok Account or by continuing to use the Platform after this policy has been updated, you confirm your acceptance of the practices described herein.
Last Updated: This Privacy Policy is effective from the date it is published on the tkok Platform. tkok reserves the right to update this policy at any time. Material changes will be communicated to registered users via the email address associated with their Account.
tkok collects personal data across several categories, depending on how you interact with the Platform. The categories of data we may collect include:
Full legal name, date of birth, gender, and copies of identity documents such as a national identity card (NID), passport, or driving licence. This data is collected during account registration and the KYC (Know Your Customer) verification process.
Email address, mobile phone number, and residential address (including city, district, and postal code). For Bangladesh-based users, this typically includes an address within Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other districts across the country.
Details of the payment methods used to deposit and withdraw funds, including bKash account numbers, Nagad wallet identifiers, Rocket mobile banking references, Upay account details, bank account or card numbers (partially masked), and transaction reference IDs. tkok does not store full card numbers or banking passwords.
Records of all deposits, withdrawals, bonuses claimed, bets placed, games played, game outcomes, and account balance history. This data is maintained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), session duration, pages visited, referral source, and other standard web analytics data collected automatically when you access the Platform.
Records of your communications with tkok customer support, including live chat transcripts, email correspondence, and any support tickets raised. This data is retained to resolve disputes, train support staff, and improve service quality.
Records of any deposit limits, session-time reminders, cooling-off periods, or self-exclusion settings you have applied to your Account. This data is treated with heightened confidentiality and is never used for marketing purposes.
tkok collects personal data through the following means:
tkok processes your personal data on one or more of the following legal grounds:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contractual necessity | Processing deposits and withdrawals, verifying your identity before paying out winnings, operating your Account, resolving game-outcome disputes. |
| Legal obligation | KYC and AML checks, responding to lawful requests from regulatory or law enforcement authorities, retaining transaction records as required by applicable law. |
| Legitimate interests | Fraud detection and prevention, security monitoring, improving Platform performance, responsible gaming monitoring, analytics to understand how users interact with the Platform. |
| Consent | Sending you promotional emails or SMS notifications about tkok bonuses and offers (you may withdraw consent at any time by contacting [email protected]). |
tkok uses the personal data it collects for the following purposes:
tkok does not sell, rent, or trade your personal data. We may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
Personal and financial data necessary to complete deposit and withdrawal transactions is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard). Each payment provider operates under its own privacy policy and applicable financial regulations.
Identity documents and personal details submitted during KYC verification are shared with tkok's appointed identity verification and anti-money-laundering screening partners. These providers are contractually bound to use your data only for the purposes of completing the verification or screening task assigned by tkok.
When you play a game on the tkok Platform, limited session data (such as a unique session token and your account currency) is transmitted to the relevant Game Provider (e.g., Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) to launch and operate the game. Full personal identity data is not transmitted to Game Providers.
Technical data such as IP addresses, device fingerprints, and behavioural session data may be shared with third-party fraud detection services to identify and prevent fraudulent or abusive activity on the Platform.
tkok will disclose personal data to competent regulatory or law enforcement authorities if required to do so by law, court order, or binding regulatory direction. Where legally permitted, tkok will notify the affected user of such a disclosure request.
In the event of a merger, acquisition, restructuring, or sale of assets, personal data held by tkok may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and the privacy implications in advance, to the extent permitted by law.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred to a third-party service provider located outside Bangladesh, tkok ensures that appropriate contractual safeguards are in place to protect the data to at least the same standard as applied within Bangladesh.
The tkok Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by your browser when you visit a website. tkok uses the following categories of cookies:
tkok does not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your tkok Account.
tkok takes the security of your personal data seriously and implements multiple layers of technical and organisational protection:
While tkok employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying tkok immediately at [email protected] if you suspect any unauthorised access to your Account.
tkok retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of Account + 5 years after closure | Legal / AML obligation |
| Financial transaction records | 7 years from transaction date | Legal / AML obligation |
| KYC verification documents | 5 years after Account closure | Legal obligation |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Technical / analytics data | 13 months from collection | Legitimate interest (Platform improvement) |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent |
| Responsible gaming records | Duration of any exclusion period + 5 years | Legal / duty of care obligation |
Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from tkok systems or irreversibly anonymised so that it can no longer be associated with any individual.
As a tkok user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". tkok will respond within 30 days of receiving a valid request.
Identity Verification for Rights Requests: To protect your privacy, tkok will ask you to verify your identity before actioning any privacy rights request. This typically requires confirming the email address and phone number associated with your Account and may require submission of a brief identity confirmation.
The tkok Platform may contain references to, or integrations with, third-party services such as Game Providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe), payment processors (bKash, Nagad, Rocket, Upay), and identity verification services. Each of these third parties operates under its own privacy policy and data protection practices, which are independent of this Privacy Policy.
tkok is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services with which you interact in connection with your tkok Account. tkok selects its third-party partners carefully and requires all partners who process personal data on tkok's behalf to sign appropriate data processing agreements and to maintain standards of data protection consistent with this Privacy Policy.
The tkok Platform is strictly for adults aged 18 and above. tkok does not knowingly collect, use, or retain personal data from individuals under the age of 18. If you are under 18, you must not register for a tkok Account or use any tkok service.
If tkok becomes aware that personal data has been collected from a person under the age of 18, that Account will be immediately closed, any funds held will be dealt with in accordance with our Terms & Conditions, and all associated personal data will be deleted as promptly as possible. If you believe a person under the age of 18 has created a tkok Account, please report this to [email protected] immediately.
18+ Only: tkok uses age verification during the registration and KYC process to enforce this requirement. Providing false date-of-birth information to circumvent the age restriction is a breach of the tkok Terms & Conditions and may result in permanent Account closure and forfeiture of funds.
tkok may update this Privacy Policy from time to time to reflect changes in our data processing practices, new features added to the Platform, changes in applicable law, or feedback from users. All updates will be published on this page with the date the updated policy takes effect.
Where a change is material — for example, a change to the categories of data we collect, a new category of third-party sharing, or a significant change to your rights — tkok will notify registered users via the email address associated with their Account at least 14 days before the change takes effect. For non-material changes (such as clarifications of existing practices or minor formatting updates), posting the updated policy on this page constitutes sufficient notice.
Your continued use of the tkok Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an updated Privacy Policy, you should cease using the Platform and may request Account closure by contacting [email protected].
If you have any questions, concerns, or requests regarding this Privacy Policy or the way tkok handles your personal data, please reach out to us through any of the following channels. All privacy-related communications are handled in strict confidence.
Responsible Gaming & Data: If your privacy enquiry relates to responsible gaming data — such as self-exclusion records or deposit limit history — please flag this in your communication so that it is routed to the appropriate team. Visit our Responsible Gaming page for more information on the tools available to you.
Browse our FAQ for quick answers, explore the tkok game library, or log in to your Account. Our 24/7 support team is always available via live chat on the Platform. 18+ only — please gamble responsibly.